Panacea Online Admin Manual
Complete guide to using the Panacea Online Administration System
Version 1.0 | Last Updated: October 2025
Table of Contents
1. Getting Started
System Requirements
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Stable internet connection
- Administrator or authorized user credentials
Logging In
1Navigate to the admin login page
2Enter your email address and password
3Click "Sign In" to access the dashboard
Security Note: Always log out when finished and never share your credentials.
2. Dashboard Overview
Main Navigation
The left sidebar contains all main system functions:
- Dashboard: Overview and statistics
- Sales: Online orders and POS transactions
- Products: Product catalog management
- Users: Customer and staff management
- Reports: Sales and inventory analytics
- Blog: Content management
Dashboard Widgets
- Total sales overview
- Recent orders
- Low stock alerts
- Top selling products
3. Product Management
3.1. Adding New Products
1Navigate to Products
Click "Products" in the sidebar, then select "Add Product"
2Fill Product Information
- Product Name: Enter descriptive product name
- Category: Select appropriate category
- Product Code: Auto-generated unique identifier
- Weight & Unit: Product specifications
- Brand & Manufacturer: Product origin details
3Set Pricing
- Regular Price: Standard selling price
- Sale Price: Discounted price (optional)
4Upload Images
- Main product image (required)
- Additional images (up to 3)
- Supported formats: JPG, PNG, GIF
5Product Description
Use the rich text editor to add detailed product description with formatting
6Inventory Settings
- Current Stock: Available quantity
- Stock Status: In stock/Out of stock
- Expiry Date: For perishable items
7Product Status
- Active: Product visible to customers
- Inactive: Product hidden from store
- Featured: Highlight on homepage
Tip: For prescription medicines, you can skip image upload - a placeholder will be used automatically.
3.2. Updating Products
1Find the Product
- Go to "Products" → "Products List"
- Use search bar to find specific products
- Navigate through pages using pagination
2Edit Product
- Click the three-dot menu next to product
- Select "Edit" from dropdown
- Product form will pre-populate with existing data
3Make Changes
- Update any product information as needed
- Change images if required
- Adjust stock quantities
- Modify pricing or descriptions
4Save Changes
- Click "Update Product" button
- System will show confirmation message
- You'll be redirected back to the products list
Smart Navigation: After updating, you'll return to the same page you were on before editing.
3.3. Managing Categories
1View Categories
Navigate to "Products" → "Category List" to see all product categories
2Add New Category
- Click "Products" → "Add New Category"
- Enter category name and description
- Upload category image (optional)
- Set category status (active/inactive)
3Edit Categories
- Find category in the list
- Click edit button
- Update information as needed
4. Order Management
Viewing Orders
1Navigate to "Sales" → "Online Sales"
2Orders are displayed with the following information:
- Order ID and date
- Customer details
- Order items and quantities
- Total amount
- Order status
- Payment status
Processing Orders
1Click on an order to view details
2Update order status:
- Pending: New order awaiting processing
- Processing: Order being prepared
- Shipped: Order dispatched
- Delivered: Order completed
- Cancelled: Order cancelled
3Add tracking information if applicable
4Save changes to notify customer
Order Filters
- Filter by date range
- Filter by order status
- Filter by payment status
- Search by customer name or order ID
5. Point of Sale (POS)
Using the POS System
1Navigate to "Sales" → "POS"
2Add Products to Cart:
- Search for products by name or code
- Click on product to add to cart
- Adjust quantities as needed
- Remove items if necessary
3Customer Information:
- Add customer details (optional)
- Apply discounts or promotions
- Add special notes
4Process Payment:
- Review order total
- Select payment method (cash, card, mobile money)
- Enter amount received
- Calculate change if applicable
- Complete transaction
5Print Receipt:
- Generate receipt for customer
- Print or email receipt
6. User Management
Managing System Users
1Navigate to "Users" → "User List"
2Add New Users:
- Click "Add New User"
- Enter user details (name, email, phone)
- Assign user role (Admin, Updater, Viewer)
- Set password and access permissions
User Roles
- Admin: Full system access and user management
- Updater: Can add/edit products, process orders
- Viewer: Read-only access to reports and data
Role Management
Navigate to "Users" → "Role List" to:
- View all system roles
- Modify role permissions
- Create custom roles
- Assign users to roles
7. Reports & Analytics
Available Reports
- Sales Report: Revenue and transaction analysis
- Stock Report: Inventory levels and movement
- Redundant Products: Slow-moving inventory
- Discount Report: Promotional sales analysis
- Expired Products: Items past expiry date
- Best Selling Products: Top performers
- Sales Return Report: Return analysis
- Stock History: Inventory changes over time
Generating Reports
1Navigate to "Reports" section
2Select desired report type
3Set date range and filters
4Click "Generate Report"
5Export to PDF or Excel if needed
8. Blog Management
Managing Blog Content
1Navigate to "Blog" in the sidebar
2Create New Posts:
- Click "Add New Post"
- Enter post title and content
- Add featured image
- Set categories and tags
- Schedule or publish immediately
3Edit Existing Posts:
- Find post in blog list
- Click edit button
- Make necessary changes
- Update or republish
9. Troubleshooting
Common Issues and Solutions
Cannot upload product images
- Check file format (JPG, PNG, GIF only)
- Ensure file size is under 5MB
- Try a different image file
- Check internet connection
Product not appearing in store
- Verify product status is set to "Active"
- Check if product has stock quantity
- Ensure category is active
- Clear browser cache
Reports not generating
- Check date range is valid
- Ensure there's data for selected period
- Try refreshing the page
- Contact system administrator
Login issues
- Verify email and password are correct
- Check if account is active
- Use password reset if needed
- Contact administrator for account issues
Getting Help
If you encounter issues not covered in this manual:
- Contact your system administrator
- Check system logs for error messages
- Document the steps that led to the issue
- Include screenshots if possible
Important: Always backup your data regularly and keep your login credentials secure.
Best Practices
Product Management Tips
- Use clear, descriptive product names
- Upload high-quality product images
- Write detailed product descriptions
- Keep inventory levels accurate
- Regularly review and update pricing
- Set appropriate expiry dates
Order Processing Guidelines
- Process orders promptly
- Update order status regularly
- Communicate with customers about delays
- Verify customer information before shipping
- Keep tracking information updated
System Security
- Use strong passwords
- Log out when finished
- Don't share login credentials
- Report suspicious activity
- Keep the system updated